Remittapp adheres to strict compliance procedures and policies related to money transfers but is not liable for any delays, loss or error in the transmission of payment or for any mistake or omission or error is caused by any reason outside our control or due to any relevant laws or market practices of the beneficiary country.
In case of a cancellation or refund of a returned payment the following procedures will apply;
The sender must request a refund in writing stating the reason and customer number, signed by the sender including a colored copy of his/her passport or driving license. All written refund requests will be reviewed under the discretion of our company. For all processed transfers; the sender shall only obtain the foremost amount minus the refund administration fee.
An administration fee of £10 will be charged for all refunds. The refund charge may differ due to bank charges or exchange rate changes that may have been incurred by our company at the time period of a refund.
It would approximately take 3 working days to effect a refund, refunded money will only be transferred to the sender’s bank account.
Any changes or modifications in the details will incur a charge of £10.
We trust that you will understand these procedures which are intended for your protection as well as ours.
Any complaints regarding the transaction should be reported within 14 working days.
Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. The foregoing shall be without prejudice to your statutory rights.